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Posted

What if the guy had been able to put up a fight? Would the have tazed him, shot him or else?

It's a crazy world we live in where United (amongst others) will overbook a flight and make customers suffer the consequences.

It just seems like accountability is a dying value nowadays ?

  • Like 1
Posted
4 minutes ago, Corylax18 said:

"United, F**k You." Haha

The real Icing on the cake: They booked the flight perfectly. the 4 slots they needed were for United employees. Not even paying customers. 

Yes, the big screw was that. 

  • Like 1
Posted

Yea BIG news in the States. If I were that doctor who got lumped up, my reply to the CEO of United saying publicly to he wants to talk with me....I'd raise my hand and state, "talk to the hand, I'm in my attorney's office at the moment, looking over new Ferrari's"...

  • Like 4
Posted
2 hours ago, Corylax18 said:

"United, F**k You." Haha

The real Icing on the cake: They booked the flight perfectly. the 4 slots they needed were for United employees.

 

2 hours ago, oliverdst said:

Yes, the big screw was that. 

Heard they weren't United employees, but Republic Airline employees (United contracts out that flight to Republic). Regardless, disgusting behaviour.

Posted

Hope the guy dials 1-800-ask gary!  Sues the crapola out of them.  Absolutely appalled that an innocent passive passenger could be physically injured like that.  Hope the guy gets millions!

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Posted

$328 million is light.  United only did a proper apology after their share prices plummeted.  I hope they lose millions more.

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Posted

"JetBlue Airlines -- We beat our competition, not our passengers."

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Posted

All United had to do was keep raising the compensation amount.  At some point a hand will go up.  Even if they had to offer $1,000 it's a helluva lot cheaper than what it's going to cost them now.

  • Like 2
Posted

The compensation is capped at USD$1350 in vouchers (not sure how useful they are or where they can be spent). Still a crappy level of compensation when your travels plans are thrown into disarray.

  • Like 1
Posted
2 hours ago, Fuzz said:

The compensation is capped at USD$1350 in vouchers (not sure how useful they are or where they can be spent). Still a crappy level of compensation when your travels plans are thrown into disarray.

AFAIK, the $1350 is just guidelines for overbooked flights.  There's nothing stopping United from offering a better incentive.  Also, because United did not overbook this flight (it was fully booked) but needed the 4 extra seats for 4 deadheading employees, this guideline may or may not apply.  The best place and time to deal with this was at boarding not when the customer is in the seat getting ready for take off.  What's wrong with United's 4 employees taking the next available flight?  Why do the customer have to take the brunt of this?  What did he do wrong in the first place? 

Then after all this, to make it better, blame it on the customer!  Way to go United.  Good thing the customer doesn't look remotely Middle Eastern.

Posted
6 hours ago, Fuzz said:

The compensation is capped at USD$1350 in vouchers (not sure how useful they are or where they can be spent). Still a crappy level of compensation when your travels plans are thrown into disarray.

The $1350 cap is for passengers involuntarily bumped, who cannot be accommodated to their destination within 2 hours of the original arrival time, and it must be paid in cash, not vouchers.  The payout is actually 4x the price paid for the fare, with a maximum of $1350.  If they can get you there between 1-2 hours of your original time, compensation is half.  Within an hour, you get nothing.  

Of course airlines prefer to pay out in vouchers that usually expire in a year and have restrictions on when and where they can be used.  But that's supposed to be for voluntary bumps only.  They're free to negotiate or offer whatever they want to entice passengers to willingly give up their seats.  Knowing there is a cap on compensation if they have to involuntarily bump someone obviously bolsters their negotiating position.  It's exceedingly rare that someone is involuntarily bumped, something like 1 in 10,000 passengers.  There's almost always someone willing to take the vouchers.

  • Like 1
Posted
9 hours ago, Fuzz said:

United has released their latest seating arrangements on all flights...

9gYj_OHwBzrRAE-dOGlPnFphGEHymsu6ijE0sMPNm7Y.jpg.c17626351b8d43e7cfdc7632faa38ddb.jpg

Love it. This should make my flights to Guam (a United hub) in late June verrrry interesting :D 

  • Like 1

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