Thanks to Rob and the team for the little/big things

[99call]

So.... I am a terrible customer....I've probably put a total of 2k in Robs pocket in the total time I've been a member FOH.   Given the love  and dedication from them. My return has been miserly. In any other business in the world, I would of been given my walking orders on numerous occasions.........I have been a bellend......indeed I still am .....and I fear I was born one.    But lets all take a collective gasp of breath and raise a glass to FOH. For forgiving our trespases. And undercutting those who trespass against us ......   I love this place and all who sail upon her.

[RDB]

Feeling a little hungover today @99call? Relax, there are sure to be worse customers... endlessly making enquiries and checking prices and never ordering a damn thing. Plus, not many people write nice thoughtful reviews the way you do, so that's a valuable contribution to the board.

This is indeed a great place, and the team at FoH are five star amazing. 

[99call]

11 hours ago, RDB said:

Feeling a little hungover today @99call? Relax, there are sure to be worse customers... endlessly making enquiries and checking prices and never ordering a damn thing. Plus, not many people write nice thoughtful reviews the way you do, so that's a valuable contribution to the board.

This is indeed a great place, and the team at FoH are five star amazing. 

Haha...you've just outed yourself.....just kidding..... I know what you mean.   Forgive me I'm just holidaying In Japan and every soul is beyond wonderful........ It can't but help but get the feeling everything has gone to 'pot'.    

[SwissPEP]

Thanks ROB & all FoH Team ( And of course all Members posting on forum) 

It is by far one of best cigar community I know.

Many thanks to you all 
Keep going like this  

[rcarlson]

2 hours ago, 99call said:

So.... I am a terrible customer....I've probably put a total of 2k in Robs pocket in the total time I've been a member FOH.   Given the love  and dedication from them. My return has been miserly. In any other business in the world, I would of been given my walking orders on numerous occasions.........I have been a bellend......indeed I still am .....and I fear I was born one.    But lets all take a collective gasp of breath and raise a glass to FOH. For forgiving our trespases. And undercutting those who trespass against us ......   I love this place and all who sail upon her.

Indeed a beacon.  Give FOH your tired, your cheap bastards, your complaining masses yearning to smoke free, the wretched refuse of competing vendors. . . 

[zappaFREAK]

Bravo!

[Wookie]

I only discovered FOH in 2019. I'm a veteran CC mule from the mid-1990s...(sweating Customs), then on to Swiss purveyors who have been pretty good over the years. But once I gained trust in this place I've realized how truly special it is. The quality, selection and value is unsurpassed as is the enlightened banter. 24:24 has become a daily highlight. Kudos to our Aussie friends for creating such an enjoyable experience. 

[The Squiggler]

21 hours ago, Wookie said:

Kudos to our Aussie friends for creating such an enjoyable experience. 

here, here; Cheers FOH ?‍❤️‍?‍?

[GavLew79]

9 hours ago, 99call said:

So.... I am a terrible customer....I've probably put a total of 2k in Robs pocket in the total time I've been a member FOH.   Given the love  and dedication from them. My return has been miserly. In any other business in the world, I would of been given my walking orders on numerous occasions.........I have been a bellend......indeed I still am .....and I fear I was born one.    But lets all take a collective gasp of breath and raise a glass to FOH. For forgiving our trespases. And undercutting those who trespass against us ......   I love this place and all who sail upon her.

Great sentiments mate. Likewise, I can be a first class f#@£ing PRICK, but I get shown nothing but love. Touché Rob and the team. What a brilliant service and community that they have built. 

[CanuckSARTech]

Soooo...what’s this thread about??


Sent from my iPhone using Tapatalk

[rbi]

8 hours ago, FrancisK7 said:

It was reddit that brought me here and I am glad it did. 

A fellow Georgia Tech fan turned me on to FOH in October 2019 when I lamented that I had just started smoking cigars but wished I could get ahold of Cuban cigars.  

I started buying in November and now, just over 3 months later, I have over $3K of FOH-purchased Cuban cigars in a $500 NewAir heated/cooled humidor.  Now that I think more about it, I'm not sure he did me a favor!
Just kidding.  I have really enjoyed this community and especially the great customer service from FOH.  Good people!

[PigFish]

... pandering to Bwana! Not that he does not deserve a pat on the back (or a slap upside the head) now and again!

At lease none of you have been accused of 'ruining my EL business.!'

Proud member of the EL Contempterence League here!

-the Pig

[99call]

2 hours ago, PigFish said:

... pandering to Bwana! Not that he does not deserve a pat on the back (or a slap upside the head) now and again!

At lease none of you have been accused of 'ruining my EL business.!'

Proud member of the EL Contempterence League here!

-the Pig

Dog rough this morning.  Sat on a Icebreaker in the sea of Japan. This should be a wonderful experience, but all I can focus on, is my pounding head, and an urgent need for greasy food....  

God damn Japanese whisky! how very.... very dare it do this to me!

[rcarlson]

20 hours ago, rbi said:

A fellow Georgia Tech fan turned me on to FOH in October 2019 when I lamented that I had just started smoking cigars but wished I could get ahold of Cuban cigars.  

I started buying in November and now, just over 3 months later, I have over $3K of FOH-purchased Cuban cigars in a $500 NewAir heated/cooled humidor.  Now that I think more about it, I'm not sure he did me a favor!
Just kidding.  I have really enjoyed this community and especially the great customer service from FOH.  Good people!

Nice.  A fellow Yellow Jacket fan!  Lord knows we need something as a distraction from the endless disappointment.  I've learned to save those crappy gift fakes brought back from friends' Carribean vacations for those damn Dawgs.  They don't know better and sure as hell don't deserve it either!     

[captaincaveman]

1 hour ago, rcarlson said:

Nice.  A fellow Yellow Jacket fan!  Lord knows we need something a distraction from the endless disappointment.  I've learned to save those crappy gift fakes brought back from friends' Carribean vacations for those damn Dawgs.  They don't know better and sure as hell don't deserve it either!     

Long gone are the days of Kenny Anderson and Malcom Mackey!

[El Presidente]

On 2/8/2020 at 9:38 PM, 99call said:

So.... I am a terrible customer....

 

Unless you tell me, I generally have no idea what members spend.  Di and Lisa certainly do but it is never a point of discussion among us. 

I like it that way 

[99call]

24 minutes ago, El Presidente said:

 

Unless you tell me, I generally have no idea what members spend.  Di and Lisa certainly do but it is never a point of discussion among us. 

I like it that way 

It was my very cack handed, drunken observation of the death of the service industry.  In the UK their are very few places that still get a massive enjoyment out of providing a product and an experience that's enjoyable for both parties either side of the transaction of goods.  To me, I love being in Japan. I love the class, the old school celebration of doing things the right way.    

Sadly, I see this largely disappearing in the UK. Regardless of venue, your largely given number, or shoved in que. I run business and try follow the FOH model, but it suprising these days how many business appear not to be interested in return custom, they want to burn people hard first up, and content to never see them again.... It's pretty sad to see

[CanuckSARTech]

On 2/9/2020 at 5:16 PM, El Presidente said:

 

Unless you tell me, I generally have no idea what members spend.  Di and Lisa certainly do but it is never a point of discussion among us. 

I like it that way 

I can only WISH it was that way for my wife having no clue!!!!!