Dear RUINED,
Thanks for your email. I can't begin to tell you how disappointed I am too. I'm sorry we let you down. We take our advice seriously and want to help you through this tough time. Couple of questions first so WE CAN HELP YOU.
1. Did you smoke one of the cigars prior to freezing? how did it taste?
2. If it tasted great to you, send the remaining box to this address for further testing and flavor recalibration.
3. Wait for us to get back to you with the results.
We appreciate your business,
The Internet