Laugh of the month

[Winchester21]

So I order some of my favorites from 24/24 and I was notified that my Wells  Fargo Visa card was declined. WTH?? Plenty of cash in the account what's the problem??? So I call the brain surgeons Dept ( int fraud div) to find out why my card got snagged. I get this Sherlock Holmes wannabe who starts asking me 50 questions . Whatever. Then he asks me if Clubczar is an adult site located in the Chezk republic???????. Really?? You can't make this shit up. A profanity laced volley ensued o my end and things went south from there. We finally worked things out and all is well. So I guess we can smoke our Cuban cigars while watching porn from clubczar( European division) At least it's good for a laugh

[maxcjs0101]

Even if this "Adult Clubczar site" was indeed real, who is he to judge your purchases (or in this case, service solicitation)? 

[SpeedingGizmo]

I'll bite, because this is one of the most absurd things I've read in a while.  Your bank/credit card company's fraud division and/or automatic fraud prevention algorithm detected a charge that was perceived as possibly fraudulent. So to automatically protect your account (and ultimately your money), they declined the purchase. That's standard practice for most U.S. financial institutions. Hell, I had the same problem with my first purchase from here (which was sorted in a few minute phone call to my bank and a follow-up email to Di). Now, after you call the "brain surgeons Dept" (your words) to get everything sorted, you get mad when "this Sherlock Holmes wannabe who starts asking me 50 questions" (again, your words), when the conversation ultimately digressed to "a profanity laced volley ensued o my end." I'm going to take a stab in the dark here and assume the questions were questions that would confirm your identity. Questions that presumably only you would know the answers to, maybe along the lines of your name, DOB, SSN, address, and the last few purchases on your account? After all, you wouldn't want anyone to be able to call Wells Fargo and say, "I'm Winchester21, approve this purchase," without Wells Fargo confirming that the person calling really is Winchester21, right? This is all standard practice with most U.S. financial institutions. It's basic customer protection.  Is it inconvenient? Absolutely. Does it protect hundreds, if not thousands of customers, and their money each and every day? Absolutely. I'm not judging you, but I'm lost as to how this is the "Laugh of the month."

 

Regarding the part of the representative asking if the purchase was for an adult website located in the Czech Republic, that was most likely them trying to identify or build a profile of a potential criminal element/enterprise. They're being preemptive in preventing fraud. To you and I, "Club Czar" is a legitimate company. That being said, I can completely understand how the name could be mistaken for an adult website in Czech Republic to the unknowing person. Compile that with the fact there's a large amount of credit card fraud schemes that occur in the region, it's understandable why the customer service rep. asked that question.  They're not trying to judge you or embarrass you for your purchases. They're trying to protect their customers, their customers' money, and the bank's money. You and I are not that significant to them, and truth be told, the rep probably forgot about you and your account by lunch time.  Not trying to belittle you, but that's the reality of it.

 

Again, I'm not judging you.  I'm just confused as to why you would blow a proverbial gasket over your bank trying to protect your money and how this is the laugh of the month.

[Leopolis Semper Fidelis]

I have no issues with my bank's querying transactions on my card.  Fraud has been nipped in the bud on several occasions this way.  

By the way, quite a few Czechs (and Poles) become rather upset when referred to as Eastern Europeans.  They point out - quite correctly - that, geographically, their countries are in Central Europe.

[LordAnubis]

Wait... clubczar sells cigars?

[PapaDisco]

I got blocked in our NY office from accessing "cuntint.com" as it being a porn site    Explained it to the IT guys and they put it on the approved list.

 

[gweilgi]

55 minutes ago, PapaDisco said:

I got blocked in our NY office from accessing "cuntint.com" as it being a porn site    Explained it to the IT guys and they put it on the approved list.

 

That's like a friend's son who was prevented from researching a school assignment on native British birds because Big Brother decided he was too young to know about the nesting habits of blue tits....

[SpeedingGizmo]

6 hours ago, Leopolis Semper Fidelis said:

I have no issues with my bank's querying transactions on my card.  Fraud has been nipped in the bud on several occasions this way.  

By the way, quite a few Czechs (and Poles) become rather upset when referred to as Eastern Europeans.  They point out - quite correctly - that, geographically, their countries are in Central Europe.

You are correct.  My post has been edited.

[Leopolis Semper Fidelis]

15 hours ago, gweilgi said:

That's like a friend's son who was prevented from researching a school assignment on native British birds because Big Brother decided he was too young to know about the nesting habits of blue tits....

Some years ago I was blocked when using a company computer (outside work time) to look up information about The Sound of Music.  The IT folk were mystified.