An Updated Guide to 24:24 for Newcomers

[MoeFOH]

An Updated Guide to 24:24 for Newcomers

The Who, What, Why, and Where of 24:24

The who and what are pretty simple. 24:24 is Rob Ayala’s (@El Presidente) daily sale of select stock.  All stock is quality checked by the Czar team before shipping. 

24:24 is a name that’s stuck from its initial format (24 boxes, 24-hour sale). These days, the 24-hour part is still valid, but the number of listings is variable from 100 - 200 boxes a day.

(All times are local time in Brisbane, Australia.) 

24:24 is available at approximately 10:30am Brisbane time Tuesday to Thursday and 8:30am Brisbane Time Friday. 

1. Tuesday through Thursday, 24:24 is held in the Waterhole Forum. The sale is conducted by email. 

When the 24:24 listings go up for the day, you will see a brief preamble from Rob regarding what’s on offer, followed by the detailed listings. The listing format is as follows: 

Cohiba Medio Siglo (25) - (Marca, Name, and Quantity of cigars per box, cabinet, etc)

Petit Robusto - (Vitola)

UTL MAY 20 - (Box Code - where the first three letters denote the factory code, followed by month & year of production)

 

“Rich. Fuller than a Cohiba Robusto but the DNA resemblance is unmistakable.

Buttery. Honeycomb, biscuit and coffee in a medium full body.  Starts medium full,….lilts in the mid third, and then back with a punch.

They are everything good about Cohiba flavour... just on steroids.” - (Rob’s tasting notes)

Box                     $397 USD   $1,295 AUD - (USD & AUD prices for full boxes)

Quarter Box (6)  $105 USD   $320  AUD - (if available, USD & AUD prices for part boxes)

(Listing image) 

 

Ok, So how do I make a purchase?

The forum method is as follows: to place an order, you need to send an email to Diana ([email protected]), who handles all 24:24 purchase requests. Required information:

• You must include your full name in the email.
• You must include your forum handle in the email.
• You must state clearly, which box or boxes you would like to buy, and how many of each - be mindful that some listing may have a limit per customer. 
• Be respectful! Just because you are trying to beat the stampede, it is not acceptable to send off an email that just states 'One box of BRC'.
• If this is the first time you are ordering, Diana will guide you through the payment process and request your details.
• When confirmed, settle up. Don't leave it until tomorrow. Please do not email if you cannot commit to the order 

All purchase requests are dealt with on a 'first-come, first-served' basis. Diana will get back to you by email to let you know if your order has been fulfilled, or if the boxes you have requested have already been sold. Bear in mind that some boxes sell out very quickly indeed – so, just before you send your email, refresh the 24:24 thread to make sure the boxes are not all sold. This is not a guarantee that the boxes are still available, but it will save you placing an order if the boxes have already gone. More importantly, it will save Diana receiving a request for something that was already marked as sold out 10 minutes ago!

Example:

Cohiba Secretos (25) ALL SOLD

If you see this when you look at a listing, it is already too late, so don't bother sending an email!

For the 10:30am listings, Diana will usually get back to you within an hour, and often much sooner.

FAQs

How much does shipping cost?

The price that is quoted on each listing includes shipping costs. An order under $100USD will incur a $25USD shipping fee. There also may be other exceptions to this, for example if you live on top of Mount Everest, or need your cigars shipped to an oil rig in the North Sea. Therefore, Rob reserves the right to advise you of an additional shipping charge if necessary. Of course, you will be told about this before you are charged, and you will have the opportunity to cancel the order if you prefer.

When will my cigars arrive?

As we all know, since Covid, there is no normal in the world anymore. And especially so when it comes to shipping. That said, every effort is made to ensure orders are processed and organised with our couriers as quickly as possible. The weekly cycle runs from Saturday to Friday, and orders are brought up from the warehouse on the Monday following this cycle. Your order will then be shipped in that week.

Example 1: Order placed on Wednesday - your order will be brought up 5 days later on the Monday, and shipped during that week.

Example 2: Order placed on Sunday - your order will be brought up 8 days later on the Monday, and shipped during that week.

You will receive a shipping notification and tracking number, and you should wait 30 working days from the date of posting before assuming there is an issue with the package. There is no point getting in touch before this time as Diana will not be able to assist you. 

How will my cigars be packaged? 

Your cigars will always come in their original manufacturer’s box/cab, with no packaging removed. Of course, the seal will be broken because it means the box has already been inspected by FOH. Bubble-wrap is sometimes used inside the boxes, where deemed necessary for safe transit. The box, or boxes, will then be wrapped in paper and more bubble-wrap, and placed into a shipping box with padding. Cigars are not shipped with any Bovedas, but it is quite safe for the cigars to be out of the humidor for the journey they will make to you. Because you are receiving full boxes that have been kept at optimal storage conditions, there will be enough moisture in the cigars and packaging to keep them healthy. However, if you are concerned about this, you may request, via Diana, that a Boveda be included in your package, this will incur a small surcharge. In any case, it is recommended, by FOH, that you allow your cigars to rest in your humidor for up to 30 days from arrival, in order for them to reacclimatise after having been subjected to variations in temperature and humidity. Depending on how many boxes you order, you may receive more than one package.

Can I pay extra for faster shipping? 

This may be possible depending on where the cigars are being shipped to. Diana already uses the shipping option that she feels is best for the cigars, the destination, and the customer. This might not necessarily be the quickest, and neither will it be the cheapest. If you want to enquire about faster options, you should liaise directly with Diana.

Is there any min/max order requirement? The minimum order is one box, unless otherwise stated. Sometimes a listing will come up where the only price quoted is for two or more boxes. For a listing like this, you will not be able to purchase a single box. The maximum number of boxes you can order is limited only by how many boxes are available for sale.

 

Can I split a box with another FOH member? 

Splitting of purchases at the point of ordering is not permitted. To clarify, Diana will only deal with one customer per transaction. Of course, there is nothing to stop you making private arrangements with other members, but the order will only be shipped to the individual who has placed the order.

I missed the 24:24 yesterday. Can I go back and see what was listed? 

A record of all 24:24 & 24:72 threads is kept on file for reference purposes. However, in order to keep the forum tidy, and to avoid confusion (i.e. receiving purchase requests for boxes that are no longer on offer), old sales threads are removed from the public forum.

What should I do if there is a problem with my order?  

You should let Diana know as soon as possible. Di and the team will do everything possible to investigate and resolve any issues. 

[CAVU Ken]

Can anyone point me to the actual link or place I can buy the 24:24 cigars ?   I heard the shopping cart is disabled but would like to purchase please 

[MoeFOH]

6 hours ago, CAVU Ken said:

Can anyone point me to the actual link or place I can buy the 24:24 cigars ?   I heard the shopping cart is disabled but would like to purchase please 

The 24:24 sales are in the Waterhole forum Tue-Thu 10:30am Brisbane time, and on Friday at 8:30am. The 24:24 post goes up in the Waterhole forum at that time (look for it pinned as the top post, just below the chatbox area). 

Remembering that the above times are the current state of play while the carts are temporarily suspended. 

If you have more queries keep reading in the sub-forum rules or make a post in the waterhole forum with a specific question and members will be only too happy to assist you.

Enjoy the forum! 

[JohnS]

14 minutes ago, Habanos_Rush said:

hi!

the difference in between the USD and AUD pricing is much higher than the prevailing exchange rate..can i ask why is that?

Thanks.

It is because the Australian Federal Government imposes a high rate of duty on tobacco that comes into Australia.

[Fuzz]

16 minutes ago, Habanos_Rush said:

hi!

the difference in between the USD and AUD pricing is much higher than the prevailing exchange rate..can i ask why is that?

Thanks.

Taxes.

[CigarCulture09]

I am a new member and was wondering if the shopping cart is work? When I try to sign in with my info it want let me for some reason. Thanks again.

[Fuzz]

Shopping carts are currently disabled for regular production cigars. Cart is only open for Nudies purchasing.

 

And don't forget to introduce yourself here.

[Razvan]

Thank you

[Teacher]

If I saw a 24:24 sale on Tuesday that I missed, is it possible to email today (Thursday) to try and buy any remaining stock or do I just need to wait until the next time it comes up?

[TacoSauce]

29 minutes ago, Teacher said:

If I saw a 24:24 sale on Tuesday that I missed, is it possible to email today (Thursday) to try and buy any remaining stock or do I just need to wait until the next time it comes up?

You have to wait. 

[AllorNothing]

Sorry in advance if this has been asked… I’m from Canada - am I looking at the USD or AUD box price? Any scary surprises from duties? Thanks!

[MoeFOH]

6 minutes ago, AllorNothing said:

Sorry in advance if this has been asked… I’m from Canada - am I looking at the USD or AUD box price? Any scary surprises from duties? Thanks!

USD price. The AUD is only for the Aussies. You would need to your own research on Canadian duties, etc, as to what to expect. 

[AllorNothing]

15 minutes ago, MoeFOH said:

USD price. The AUD is only for the Aussies. You would need to your own research on Canadian duties, etc, as to what to expect. 

Great thanks. Lastly, are the goods shipping out from Australia?

[MoeFOH]

4 minutes ago, AllorNothing said:

Great thanks. Lastly, are the goods shipping out from Australia?

for 24:24 Sales - yes. 

[Matai]

Who do I message for info on a past 24:24?

[Fuzz]

If it is for a past purchase, send a message to a Moderator and we will see if the information can be retrieved.

[eggtimer]

Just posted in question section but might be more appropriate here: 

 

Thanks for all your patience, first and foremost. 

Why can't I see AUD prices in yesterday's 24:24 (2 August 2024)?

[IAMKAZAAM]

Have the cigars already been frozen before sales/shipping?

[cigar sausage]

Do I need to state something in particular in the email subject? I just added 24:24 Thursday. Would that be ok @MoeFOH? Thank you.

[MoeFOH]

30 minutes ago, cigar sausage said:

Do I need to state something in particular in the email subject? I just added 24:24 Thursday. Would that be ok @MoeFOH? Thank you.

That's fine. Just ensure you have the content of your email correct, as per the guide, and let Di know if you're a new member. 

[MagicalBikeRide]

On 12/17/2024 at 12:04 AM, IAMKAZAAM said:

Have the cigars already been frozen before sales/shipping?

Yes, they will all have been frozen prior to arriving with you 👍

[cigar sausage]

I did. Just thought I did something wrong since I have yet to get a response, but since it's my first time don't know what time frame is 'normal' to get a response time. Not complaining btw -- just a newbie here trying to do things correctly. 🙃 @MoeFOH

[cigar sausage]

9 minutes ago, MoeFOH said:

That's fine. Just ensure you have the content of your email correct, as per the guide, and let Di know if you're a new member. 

Might have started by quoting your reply when stating I was trying to do things correctly LOL. Apologies.