warning to QLD Reds fans. beware the qru.


Recommended Posts

feel free to warn others.

we all know that loyalty in sporting organisations is long dead and may i now add to the list of integrity-free zones, the scum that is the QRU.

i will always support the reds but never again will i do a single thing that might in any way, directly or indirectly, support those lying garbage.

i know how the people who bought ‘permanent’ tickets years ago when the qru was trying to get ballymore up and running feel about them. they feel that have been horribly betrayed.

now we’ve seen it again. and i urge all to do nothing which in any way will support them.

a bit over 20 years ago, they pushed supporters to buy 30 year tickets. they desperately needed the money. many, including our family, did so. we got the benefit of set tickets for thirty years and they got the money they needed. they set the price. now the scum have decided it is not enough. even though there is still nearly a decade to go, on the contract.

if we want to keep our seats, we have to pay another $300 a season. they know that it is unlikely any individual will take them to court and unless you do pay up (and they can go to hell before they’ll get a cent), your tickets will be changed to some far distant dodgy spot for the rest of the contract. scum!

the customer service manager, an oxymoron if there ever was and a woman surely trained by telstra, asked me, and i swear this is true, ‘did i really think that when we paid the money back then that that amount would be all that we’d be expected to pay’? well yes. heard of a contract? a mob with less integrity i’ve never seen.

my letter in response (and this is the toned-down version) is below.

while i will always support the reds (even if this does make me feel like buying a tahs jersey), for the remainder of the contract i will not buy a beer, a pie anything. and once it finishes, i and no one in the family, will ever buy another ticket to anything involving the qru. and if anyone thinks i may relent, check in down the track – i have a long memory and am as stubborn as anyone on the planet. i will not relent.

so may i warn anyone thinking of doing so, especially anything long term, be very careful if dealing with the qru.

the qru are not to be trusted.

best

kbg

For the attention of QRU management.

I have just endured a lengthy and pointless conversation with your so-called Customer Service Manager, on behalf of my mother, Helen Gargett (ID 752526) and her 30-year seats (I use one of those seats). And if this goes merely to that CSM then I have again wasted my time.

Your new arrangements are a disgrace. Nothing short of blackmail and theft and you have left a family of long term Reds supporters utterly disgusted.

We are told that if we do not pay an extra $300, “a contribution”, a year we get shunted to some far-flung part of the stadium (worded as a “contribution”, though not a voluntary one). What a way to treat loyal supporters. Yes, I know that your CSM claimed them to be “just as good” but if that were not an obvious lie, why move us? I’m sure level 6 is “just as good” as level 3! Do you people really think we are complete fools?

Your CSM challenged my contempt for the way we are treated by asking, “did I really think that when we purchased the 30-year seats that we had paid all we had to?”

Well, yes. We entered a contract with the QRU at a time when you were desperate for the support. We gave it to you and now we are treated like inconvenient scum. As I mentioned to her, this is no different than someone discovering the house they sold 20 years ago is now much more valuable and wanting another payment. It is no different to the 30-year members banding together and wanting more from you. How would you react? Imagine if I’d said to your CSM, “well did you really think that when we paid you for our seats, as requested by you, that was all we wanted?” She'd have laughed at me. Perhaps you can please explain the difference.

Your CSM also told me it was because people often did not use their tickets. I agree that is a shame. So set up a system whereby those that do not use the tickets are charged a fee – it must surely be easy to do with today's technology – have it recorded when we swipe our entrance ticket. Then, instead of punishing and alienating your genuine supporters, you punish those that deserve it.

Our seats are not left vacant. Since the late 70's, other than a period of four years in the 80s when I was overseas, I have missed less than half a dozen Reds games. That dates back to my days of standing on the sidelines as a student, my own season pass at Ballymore for many years, as your records will show – despite your CSM alleging that I have made “no contribution before” – and then the family with 30-year tickets. I have seen them play interstate on numerous occasions and also overseas. Same goes for other members of the family. One relative was one of the original permanent members at Ballymore, again supporting the QRU when it was needed – and aren't they equally disgusted at how they have been treated.

I realise that your loyalty to supporters is out the window, and please don't waste your time and insult me by suggesting otherwise, but to be treated in this manner has made certain that I will never again support the QRU in any form. Your “contribution” is nothing less than blackmail. Leave aside that it begs the question of how, with the crowds you've had in recent seasons, you could need the money (as you apparently do, according to your CSM) unless there has been gross financial mismanagement.

Your CSM also said that most of the other long term members were in support of this. Another lie. Not one single long term member to whom I have spoken is anything other than angry to be treated this way.

As I mentioned, I’ve hardly missed a game for many, many years (the same goes for our 'other' ticket) but on the rare occasions when one of us cannot make it, we have always made certain that the ticket went to another supporter. If you persist with what is nothing short of blackmail then never again. The seats can stay vacant. If I am not there for any reason, you’ll have your empty seat and no one to blame but yourselves

I will also not buy a drink, a pie, a packet of chips, a programme – anything that might in even the smallest way support the QRU, directly or indirectly. When our tickets expire, no one in the family shall be renewing on any basis. No one will ever buy a ticket to another game which in any way involves the QRU. I shall happily watch future Reds games at the local pub, knowing that not one single cent will in any way support the QRU. In other words, we shall treat you with the loyalty you have shown to us.

And I should add that I will make my disgust at the manner you treat supporters known as far and wide as I can – hopefully we might be able to prevent some other Reds fans being ripped off down the track. I’ll start by posting this on an internet site, not directly associated with rugby but with some 10,000 members, many of them fans of rugby, here and elsewhere.

It would be nice to think you might reconsider and act in a proper manner towards long term supporters but, from the intransigent attitude of your CSM, it seems highly unlikely.

As I said to your CSM, it would not matter if it were $300 or 30c. This is wrong. An absolute disgrace.

Yours faithfully

Ken Gargett

  • Like 1
Link to comment
Share on other sites

If it's 30 years how can they charge you again?

Is there any legal term in the contract that says they can do that?

it is a low act but they are saying that they are not charging more. if we make a "contribution" (rot in hell waiting for it, scum) then we keep the same seats (which are very good seats). but if you don't make the contribution, then you are going to get a "seat that is just as good" but which, in reality, is way up higher and nowhere near as good.

Link to comment
Share on other sites

If you purchased the 30 year tickets and have been assigned a specific set of seats for that 30 year period, then by changing your seating for no other reason than asking for a "contribution" to retain said seats, wouldn't it constitute a breach of contract terms?

  • Like 1
Link to comment
Share on other sites

Go get em Ken! QRU is a joke. No more season tix for a group of us here after pricing gouging of recent years.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.

Community Software by Invision Power Services, Inc.