First, I ordered my humidor in March this year. Delivery estimate was 6 weeks. It took about 9 weeks. It's beautiful, great workmanship. After a couple of months, I had a problem with the power supply. I called and discussed with Bob. He had a new power supply delivered to me overnight. Then, the cooling units started acting up, probably because of the power supply problem. I called Bob again, and I had two new cooling units overnight.
Now, everything is perfect. From my experience, Bob is a first class guy, and 100% responsive. His estimate of delivery time may be optimistic, but the humidor was well worth the wait.
I don't expect perfection, but when problems come up, the real test is how a guy reacts. Bob hit a home run IMO.