more fun with telstra

[Ken Gargett]

I know that those who know me are aware that I have had a long running ‘engagement’ with our telco giant and they are aware that I think these imbeciles couldn’t get a string between two tin cans to work. They may think I exaggerate. Here’s the latest instalment.

They are doing their best (and isn’t that an indictment) to fix the problems and various managers have rung regularly of late. This morning, it was technical help (billing is yet to call but I think they might have an idea of how much fun that call will be). Now it so happened, as these things often do, that they rang on a day when everything was working. I explained this. Sleeping dogs and all? If, for once, in this Keystone Kops saga, it ain’t broke... No, this girl was going to solve all my problems forever (communications speaking, at least).

They agreed that 40 to 50 calls to tech help (and isn’t that the greatest oxymoron of all time) over three months was a little excessive. They agreed that having to wait 20 to 30 minutes each time was also a bit stiff. They agreed that the automated response that this was a time when delays might be encountered because they were receiving above average calls, which I have received on every single occasion no matter what time I rang day or night, was false as clearly their ‘averages’ were a bit askew. They even agreed that yes, they were starting every dialogue with their customers with a lie, but no, they’d be doing nothing about that. They agreed that even though I was supposed to be rebated for all the nonsense that had gone on and the extra charges I had incurred, it did appear that not only had that not happened but that it certainly did appear that I had been charged double. No, they had no idea what this gargatt account was either or why I was being charged for it. At least today, I was not asked it I had a phone when we were chatting (over the phone).

So to this morning. On a previous occasion, I had been sent a replacement modem but on a subsequent call to that, I’d been told not to use it because what I needed was able to be downloaded (about the only bloke who seemed to know what he was doing) so we did that and it made some difference, though some difficulties remained.

This morning, no, that was all wrong. This new modem would solve everything. So we spend an hour removing programs and attaching modems and doing whatever I was told. In the down time while things loaded, she told me how much she loved her job. I think she is reconsidering that now.

So all done and ready to go. Nothing. We try everything but nothing works. She goes away for ten minutes and comes back and, and this is the first admission I’ve got from them, ‘we stuffed up’. Wrong account and so on. I point out that I had pointed all this out. Well, not to worry, in 5-6 days, it would all be sorted. Of course, I’d have no use of the thing for that period and not much they could do. I told them no problem as I’d be using the time to initiate legal proceedings against telstra (they don’t deserve a capital ‘t’) and suing them for anything I could think of as far back as the Big Bang. And what was the correct spelling of her name for the proceedings? My hitherto pleasant and polite demeanor may have seemed a thing of the past to her at that stage.

I did point out, possibly more forcefully than she was expecting, that before I spent an hour and a half with tech help, things had been working and that now, nothing worked. So we spent more time unloading all the new crap and reinstalling the old crap. But at some stage in the next few weeks, my system will go down for a few days. They promise to tell me when that might be. I promised to throw rocks at their pigeons.

KBG

Apols for this rant but I needed to get it out of my system. I feel much better.

[El Presidente]

I tried to help Ken out yesterday by showing him how to re-set his computer to an earlier setting date prior to problems being known.

This is his reponse:

____________________________________________________

your efforts greatly appreciated but may i suggest the career in cigars is the right one. reverting deleted the connection to bigpond completely. unreverting restored that but refused to allow me to cnnect. so back to tesltra. this is karma for the present i left you.

______________________________________________________

[Ken Gargett]

correct colt. those are my responses whenever tesltra is mentioned.

[Colt45]

» correct colt. those are my responses whenever tesltra is mentioned.

Sigh...... I know how you feel KG. Last night, I ran out of beluga and had to settle for

sevruga with my champagne.

[smokum]

Suggest that they outsource all ther tech to India...that will REALLY help you out.

[Jimmy2]

This madness just does not end .:-D

[Mel39]

We have a similar provider in the UK, BT or British Telecom.

It took six months and cost me hundreds of £s to get reconnected after I informed them that I was leaving them to join another provider, Sky.

Mel39

[Well Armed]

»

» LOL. How about we get Ken a second shirt?

I was just gonna say that! lol

[Colt45]

» »

» » LOL. How about we get Ken a second shirt?

»

» I was just gonna say that! lol

For my part, this time around I was actually trying to sympathize with ken. But now

that you guys mention it......

Perhaps Rob would be willing to part with his striped number, and in turn, we could

find him something that actually goes with a windowpane jacket.

But hey, I'm no Karl Lagerfeld......

[Claudius]

» Claudius

»

» It is a crime here to pick on the homeless

Sorry Rob, I didnt know that... how about you just offer to have his washed, then? :-D

I cant type anymore, I'm laughing so damn hard looking at these pictures and the replies...

[El Presidente]

» »

»

» LOL. How about we get Ken a second shirt?

Claudius

It is a crime here to pick on the homeless

[Colt45]

[Claudius]

»

LOL. How about we get Ken a second shirt?