Problems with e-mails

[First Lady]

Hi Everyone

If you are not receiving a response to your e-mails the reason is I am experiencing large amounts of bounced e-mail returns. Please check that you haven't got me blacklisted (Rob I can understand but me :-D ) or that your Spam filter hasn't blocked us.

I just wanted to clarify the problem so that no one is offended .

Back to your normal daily programme :-D

TFL

Some of the servers that have blocked our e-mail address is Comcast and sbcglobal. If you have either of these servers you will need to e-mail the company and ask for our e-mail clubczar.com to be taken off the spam list

[manny816]

Thanks Lisa. That explains it, I have a Comcast account.

[gmh]

Hi Lisa,

I suspect this is my problem as well. The last e-mail special I got was 9/11/06 (or 11/9/06 your way). I have written to Comcast and will post their response.

Gary

[manny816]

» Hi Lisa,

»

» I suspect this is my problem as well. The last e-mail special I got was

» 9/11/06 (or 11/9/06 your way). I have written to Comcast and will post

» their response.

»

» Gary

I think you may be able to tweak your spam settings.

[bgoodz]

Thanks Lisa,

I've checked my spam software and do not have you filtered must be on the provider side all of a sudden. I do get the email notifications for forum thread responses though.

[anacostiakat]

I have comcast and have asked them to take you off the list if that is the reason for the bounces. I also reset the spam/screened mail setting and marked your addy as "not spam".

However I sent you an email and still have not got anything back. :-(

[smk819]

» I have comcast and have asked them to take you off the list if that is the

» reason for the bounces. I also reset the spam/screened mail setting and

» marked your addy as "not spam".

» However I sent you an email and still have not got anything back. :-(

How did you do that? I have Comcast, and didn't see a spot to mark individual senders as not spam. Only to turn the filter off completly.

[anacostiakat]

» » I have comcast and have asked them to take you off the list if that is

» the

» » reason for the bounces. I also reset the spam/screened mail setting

» and

» » marked your addy as "not spam".

» » However I sent you an email and still have not got anything back. :-(

»

» How did you do that? I have Comcast, and didn't see a spot to mark

» individual senders as not spam. Only to turn the filter off completly.

Move the email to the Screened Mail folder. Then click on the button on the upper right that says This is Not Spam. Which will return the email to the Inbox and I guess mark it. Don't know if it actually works.

[gmh]

Here is my e-mail to Comcast:

The issue is that I do not receive e-mail from this one particular

sender. They say they have replied, but I have not received the reply. I

have checked all my junk and trash folders and have the They say they

have had "large amounts of bounced e-mail returns" in particular from

Comcast and sbcglobal. They have no reason to lie about this. They (and

I) suspect that you have labeled them as a spammer and filter all

e-mails from them before they reach any of your customers. You admit

that you do this in the following excerpt from your FAQ:

When I try to email a Comcast.net address I get a bounce back

message with a 550 with a link to this page. What does this mean?

If you were directed to this FAQ via a link in an error message it is

because you are sending mail from an IP address that is changing its

Reverse Domain Name System (rDNS) frequently. Spammers often forge the rDNS of their connection in order to bypass spam filtering software. In Comcast's ongoing efforts to reduce the amount of spam that reaches our subscribers we must limit connections from an IP that may change its rDNS frequently in a set amount of time.

The question is how can I receive e-mail from this sender?

And the reply from Comcast:

Thank you for your message concerning the Comcast High-Speed Internet service.

After reviewing your e-mail, it appears as though there might be an issue with blocked e-mail from clubczar.com. To ensure correct handling of this issue, the mail administrator for the sending domain will need to submit a "blacklist removal request" to:

[email protected]

This is not something you can do; it is something THEY must do.

Customer Security Assurance cannot address blacklist issues from individual customers.

When sending in the e-mail, suggest the mail administrator include a copy of the e-mail header, as well as the mail server names with corresponding IP addresses.

The sender will want to review the error message received provided within the bounce back message. The included links will help resolve this issue when a blocked IP sends e-mail to the Comcast.net domain:

BL001 http://www.comcast.net/help/faq/index.jsp?...ail_Policy18625

BL002 http://www.comcast.net/help/faq/index.jsp?...ail_Policy18626

BL003 http://www.comcast.net/help/faq/index.jsp?...ail_Policy18627

BL004 http://www.comcast.net/help/faq/index.jsp?...ail_Policy18628

Please note that Comcast is not blocking individual senders, but only mail servers that have sent high volumes of spam to the Comcast.net domain.

I have forwarded this to Lisa and Rob in hopes that something can be done to get us Comcast customers back in the fold. Sorry that this isn't a more pleasant discussion about great cigars.

Gary

[anacostiakat]

Man is that BS.

[First Lady]

Everyone

I am fine with Comcast e-mails now so shot your e-mails again and I will respond :-D SBGC Global is still being a pain in the A%& but hopefully our server admin can get it sorted out bnad Bill the same goes for Pacebell.......They don't love me :-(

Talk to you all soon

Lisa

[manny816]

» Everyone

»

» I am fine with Comcast e-mails now so shot your e-mails again and I will

» respond :-D SBGC Global is still being a pain in the A%& but hopefully

» our server admin can get it sorted out bnad Bill the same goes for

» Pacebell.......They don't love me :-(

»

» Talk to you all soon

»

» Lisa

Lisa, we still love you!!:-)

[habanohal]

Email sent to you Lisa. Can you confirm??

[anacostiakat]

Same here!

[Cal-Duck]

Boy... that email about how to win the free trip to Figi just by responding to your email was insane Lisa! Great idea you guys... hope everyone got it and was able to resopnd in time.

jk

[DrAlejandro]

I've sent a couple of emails that I haven't had a response to, dont know if it might be problems with my service provider or if you guys are just way too busy... I use cox communications in san deigo, any problems with them?

[First Lady]

» I've sent a couple of emails that I haven't had a response to, dont know if

» it might be problems with my service provider or if you guys are just way

» too busy... I use cox communications in san deigo, any problems with them?

»

Hi Dr A :-D

I have responded to your e-mails and I had no bounces but I will resend the e-mail right now. Hopefully you will receive it :-)

TFL

[habanohal]

» » I've sent a couple of emails that I haven't had a response to, dont

» know if

» » it might be problems with my service provider or if you guys are just

» way

» » too busy... I use cox communications in san deigo, any problems with

» them?

» »

»

» Hi Dr A :-D

I check site and email very frequently every day. No response from Czar ( Lisa her either)

sbcglobal I use

»

» I have responded to your e-mails and I had no bounces but I will resend

» the e-mail right now. Hopefully you will receive it :-)

»

» TFL

[anacostiakat]

» » I've sent a couple of emails that I haven't had a response to, dont

» know if

» » it might be problems with my service provider or if you guys are just

» way

» » too busy... I use cox communications in san deigo, any problems with

» them?

» »

»

» Hi Dr A :-D

»

» I have responded to your e-mails and I had no bounces but I will resend

» the e-mail right now. Hopefully you will receive it :-)

»

» TFL

Got mine and responded Lisa! Thanks, Jim

[DrAlejandro]

» » I've sent a couple of emails that I haven't had a response to, dont

» know if

» » it might be problems with my service provider or if you guys are just

» way

» » too busy... I use cox communications in san deigo, any problems with

» them?

» »

»

» Hi Dr A :-D

»

» I have responded to your e-mails and I had no bounces but I will resend

» the e-mail right now. Hopefully you will receive it :-)

»

» TFL

got it lisa, thanks :-)

[bgoodz]

Lisa, here is what I got from Pacbell (SBCglobal)....keep in mind I just received an email from Rob. I don't know how they expect me to "obtain" a copy of the returned email when you can't get through with an email :-D :-D

From them

Dear Customer:

We have identified a resolution for your Case 127001183 created on 10/01/2006 3:38PM . Please review the resolution below for your case to confirm that the issue is resolved. If we do not hear from you, we will assume that this case can be closed.

Case ID: 127001183

Problem Summary: email

Problem Description: Member ID: bgoodz; Domain: pacbell.net

Connection Type: DSL

From me to them

Description: Hello, When ClubCzar.com is either sending or replying to emails they get it bounced back to them. I am not have any other difficulties with email and only to my knowledge from this trusted site. Would you check and see if if they are getting blocked or filtered at your server site.

thank you

Case Status: Closed

From them

Solution Details: Dear Bill Goodson,

Based on your description, I understand that you are unable to receive email from ClubCzar.com . I apologize for the inconvenience that this has caused you, and I will do my best to help you resolve this issue or connect you to someone who can.

Please obtain and respond back with a complete copy of the returned email notice the sender recieved (in plain text, no attachments please) so that we may investigate the matter further.Hopefully this has helped to resolve the issue. *** DO NOT USE THE REPLY BUTTON TO RESPOND TO THIS EMAIL **** If you have any further questions please reply to [email protected] and refer to Case ID 127001183. Besides email, you may also contact our Live Chat Support at http://help.sbcglobal.net/ by clicking on "Online Chat" under the "Contact Us" section, which is available 24 hours a day, 7 days a week. Or you may call us at 1-877-SBC-DSL5 (877-722-3755).

It has been my pleasure serving you today. Thank you for using AT&T Internet Services.

Sincerely,

Greg

AT&T Email Support Representative

Second Tier DSL Support

Sincerely,

SBCIS Customer Support

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