New Bond Roberts Website feedback

[ATGroom]

On 2/8/2026 at 8:50 PM, brabcro said:

By the way I am not quite sure that is the issue. The La Gloria Cubana Medaille d’Or Especial Edición Regional shows up just fine.

There is a subtle difference in the way the data is entered into the database - Medaille d’Or Especial uses a ’ (right single quotation mark) while Quai d'Orsay uses a ' (apostrophe). They have said it targeted for resolution by the end of the month.

3 hours ago, brabcro said:

My friend and I have again stopped getting daily listings by e-mail, just like it happened when the site was launched. And yes, the setting is enabled in the notification settings.

Yes, it got broken last Wednesday. Should be back in the next day or so.

[brabcro]

On 2/17/2026 at 11:14 AM, ATGroom said:

There is a subtle difference in the way the data is entered into the database - Medaille d’Or Especial uses a ’ (right single quotation mark) while Quai d'Orsay uses a ' (apostrophe). They have said it targeted for resolution by the end of the month.

Yes, it got broken last Wednesday. Should be back in the next day or so.

Great news, thanks!

And confirmed working again!

[Allroz]

Is it easier to just change the d’Orsay to a quotation mark?

[Stevieboy]

I'm still not receiving a daily Watchlist email.

Anyone else having this issue?

[ha_banos]

5 hours ago, Stevieboy said:

I'm still not receiving a daily Watchlist email.

Anyone else having this issue?

I do get the daily new listings email, Steve.

[Stevieboy]

4 hours ago, ha_banos said:

I do get the daily new listings email, Steve.

I get that one too but I've got a watchlist of 15 or so cigars and I used to get an email whenever a seller listed one of those boxes on my watchlist. I haven't had one in months.

[El Presidente]

4 hours ago, Stevieboy said:

I get that one too but I've got a watchlist of 15 or so cigars and I used to get an email whenever a seller listed one of those boxes on my watchlist. I haven't had one in months.

I have asked the lads to review this and fix/implement it as a matter of urgency. 👍

[ATGroom]

10 hours ago, Stevieboy said:

I'm still not receiving a daily Watchlist email.

There is the Daily New Listings email, which goes out daily, and the Watchlist emails which go out on demand when specific items you have highlighted are listed. Both have had issues since the new BR launched. The Daily one should have been fixed for some time and I can see in the logs that you are getting those.

The issues with the Watch list have been back and forth with the developers a few times and fixes haven't been fully effective.

At the moment I believe it should be working for watchlist items that were created in the last month or so, but if your entries were created months ago they might not be working.

We have a fix going out next week that should hopefully resolve everything.

[Stevieboy]

I got a Watchlist reminder this morning so it looks like it's now working. Cheers

[joeprice28]

I’ve been running into a recurring issue when using the Bond Roberts site, specifically with the “previously sold items” search. In many cases, the system returns no results, even when I know there is relevant sales history. When I search for the same box or item on Google, I can find multiple previously sold Bond Roberts lots that don’t appear in the site’s results.

This inconsistency makes it difficult to rely on the platform for accurate comps and historical pricing. It would be helpful to understand whether this is a search functionality limitation, a data indexing issue, or something else that can be improved to allow users to access a more complete sales history directly within the site.

[ATGroom]

6 hours ago, joeprice28 said:

I’ve been running into a recurring issue when using the Bond Roberts site, specifically with the “previously sold items” search. In many cases, the system returns no results, even when I know there is relevant sales history. When I search for the same box or item on Google, I can find multiple previously sold Bond Roberts lots that don’t appear in the site’s results.

This inconsistency makes it difficult to rely on the platform for accurate comps and historical pricing. It would be helpful to understand whether this is a search functionality limitation, a data indexing issue, or something else that can be improved to allow users to access a more complete sales history directly within the site.

Thanks. Can you please give a specific example of a search term that isn't working?

As many others posted we had a few issues with Quai d'Orsay and some other things, but as far as I know it should be all resolved now.

[joeprice28]

Of course. Please see the attachment. I always use the drop-down selections to avoid spelling issues or issues with special characters. I often get "no records found," even when I check "ALL" in Release Type, Delivery To, and Current Location. Also, when selecting Cohiba, Ambar, from the drop-down, the system will not populate the packaging type. 

[ha_banos]

Very weird the same Hidalgos search worked for me (Chrome on mobile) 15 results. Have you tried clearing all cookies and site data @joeprice28 ?

[ATGroom]

On 4/21/2026 at 10:04 AM, joeprice28 said:

Of course. Please see the attachment. I always use the drop-down selections to avoid spelling issues or issues with special characters. I often get "no records found," even when I check "ALL" in Release Type, Delivery To, and Current Location. Also, when selecting Cohiba, Ambar, from the drop-down, the system will not populate the packaging type. 

I'll flag it with our developers.

[joeprice28]

@ha_banos, are you able to use the advanced search dropdown features, check the box including previously sold lots, and bring up Hidalgos? 

[ha_banos]

2 hours ago, joeprice28 said:

@ha_banos, are you able to use the advanced search dropdown features, check the box including previously sold lots, and bring up Hidalgos? 

Yup...Although it only seems to work if I don't choose the packaging. If I choose the packaging it returns nothing! So that must be the data issue. @ATGroom