What would you do? Apple laptop fails...

[anacostiakat]

I am with Ken on this.

[Smooth]

Thanks for the opinions guys, really much appreciated and helped a lot...

Upon reflection over the weekend and digesting all your responses I sent a very firm letter with my intentions clear that if they arent willing to replace the unit I will take action. I am not a litigious person at all, in fact this is my first ever complaint about anything...

If it didn't injure me, a repair would be fine... I just don't want a machine back that caused me any sort of injury.

In a bit of a twist over the weekend I got a call saying my laptop had been completely repaired and was ready for collection. I didn't consent to any repairs and in fact explicitly said nothing was to be replaced or repaired. I went a grabbed it and signed nothing, all that went in the email also.

Cheers to all.

PS: Ken, appreciate the offer will see how the next two days go and I might drop you a line. Cheers.

[thechenman]

Wonder if they did the repair anyway to cover up any problems within the laptop in case you were planning on taking further action...best of luck to you.