Prez: How are you taking on so many new customers?

[purosdave]

I really respect your attitude, I guaranty you just picked up some of my business. I was drawn to this place by the great attitude and character of the forum, I am now drawn to your store by the attitude and character of the service.

[Mel]

» Rob, Clearly your response is well written and to the point but much more

» importantly it shows the depth of the thought process involved in your

» business plan. This is no seat-of-the-pants operation.

»

» Well done!

Elric I belive you are to right. Rob is probably planning to take over the whole cigar world and his rise to power is barely noticed by its victims. ;-) Ya'll ever heard about the frog in the warm water? Why do you think he is called the Czar? The Czars ruled a third of the earth and I'm sure Rob would think that is paltry.

The Really scary thing is that Ken would be the #2 man on the planet.:-(

[raney]

Commendable post Rob. It is very reassuring to have your intentions and vision for FOH (and CC) on the table here... it really lends to the trust and the 'family' feeling of the board and the business.

[genevapics]

» The Really scary thing is that Ken would be the #2 man on the planet.:-(

Yeah, but The First Lady would still be the "LORD OF THE MANOR"!:-D

[manny816]

Great response Rob :ok:

[josie67]

» Well said Rob, I am proud to be a member of FOH. And I plan on being here

» for many years to come. This forum is quickly becomming the only forum

» that I frequent. Thanks for the great site......

I couldn't agree more!! Well done.

[pittesq]

Excellent post Rob! Your vision and customer service is exactly the reason I love dealing with you guys. Can't wait to see how things progress. Glad I'm along for the ride!

[dogbreath]

Well said Rob! Thanks! :-)

[tacmedic]

» Well said Rob! ...it's great to know your vision for the growth of FOH and CC....here's to a great future...

Viva FOH

[strayvector]

» » The Really scary thing is that Ken would be the #2 man on the planet.:-(

»

» Yeah, but The First Lady would still be the "LORD OF THE

» MANOR"!:-D

That's because Ken doesn't wear pants...unless its made of leather and in the form of chaps:-D

Prez, thanks for the reply and great to see the direction of where Czar is going.

[Well Armed]

Very good plan.

[habanolover]

» Very good plan. Ditto!!

Well said Rod, and well done...VIVA FOH!!

[CigarZen]

Well said El Prez, and very encouraging.

And for those who may monitor this forum, Rob is right -- quality is very important. This, at least for me, includes the raw materials.

[bgoodz]

» Well said El Prez, and ditto all the above. That is why I like it here. During one of my first orders there was a perceived possible problem with a few smokes and you rectified that immediately. Your attitude towards customer service proved something to me and that's one of the reasons I keep coming back and have stayed with FOH /CC