Lisa, here is what I got from Pacbell (SBCglobal)....keep in mind I just received an email from Rob. I don't know how they expect me to "obtain" a copy of the returned email when you can't get through with an email :-D :-D
From them
Dear Customer:
We have identified a resolution for your Case 127001183 created on 10/01/2006 3:38PM . Please review the resolution below for your case to confirm that the issue is resolved. If we do not hear from you, we will assume that this case can be closed.
Case ID: 127001183
Problem Summary: email
Problem Description: Member ID: bgoodz; Domain: pacbell.net
Connection Type: DSL
From me to them
Description: Hello, When ClubCzar.com is either sending or replying to emails they get it bounced back to them. I am not have any other difficulties with email and only to my knowledge from this trusted site. Would you check and see if if they are getting blocked or filtered at your server site.
thank you
Case Status: Closed
From them
Solution Details: Dear Bill Goodson,
Based on your description, I understand that you are unable to receive email from ClubCzar.com . I apologize for the inconvenience that this has caused you, and I will do my best to help you resolve this issue or connect you to someone who can.
Please obtain and respond back with a complete copy of the returned email notice the sender recieved (in plain text, no attachments please) so that we may investigate the matter further.Hopefully this has helped to resolve the issue. *** DO NOT USE THE REPLY BUTTON TO RESPOND TO THIS EMAIL **** If you have any further questions please reply to sbcis-t2-support@sbc.com and refer to Case ID 127001183. Besides email, you may also contact our Live Chat Support at http://help.sbcglobal.net/ by clicking on "Online Chat" under the "Contact Us" section, which is available 24 hours a day, 7 days a week. Or you may call us at 1-877-SBC-DSL5 (877-722-3755).
It has been my pleasure serving you today. Thank you for using AT&T Internet Services.
Sincerely,
Greg
AT&T Email Support Representative
Second Tier DSL Support
Sincerely,
SBCIS Customer Support
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